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permata123 Legal and Your Account Rights

permata123 Legal sets out how we handle account access, personal data, wallet records and policy requests for customers in Indonesia.

Account termsData requestsLocal-law access

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Legal Conditions for Wallet and Account Use

permata123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to opening, using and closing an account, including identity checks, phone verification and records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We apply the rules relevant to the service and the customer’s location; access

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depends on local law, and some account actions may require additional checks before completion. If a payment record appears incorrect, keep the transaction reference and send it through the account support route so we can match the request with the cashier record. The notice also describes
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how policy wording may change, when an updated version takes effect and how you can ask for clarification before continuing. These payment names are context markers, not a promise that every rail is available to every account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST HELP DIRECTLY

Where to Raise a Legal Account Question

A clear request route helps us deal with Legal questions without guessing which record you mean.

Account access Use the account support path when phone verification, a policy acceptance screen or a sign-in issue prevents you from reaching your Legal records. Include the affected account detail so we can identify the request.

Wallet records For a DANA, OVO, GoPay or QRIS question, attach the payment reference and date. Our team can compare your submitted detail with the cashier record before explaining the next policy step.

Policy clarification Ask for a plain-language explanation of a clause through the same support route. We can point you to the relevant section, note any local-law condition and explain what account action it affects.

DATA HANDLING PRACTICES

How permata123 Handles Legal Duties

Legal handling is tied to real account events rather than broad claims. We separate profile details, payment references and policy requests so a question can be checked against the right record.

Data purpose

We use account details to administer access, confirm ownership and respond to policy requests. A Legal question should identify the specific record involved, such as a phone detail, wallet reference or account notice.

Cookie choices

Cookies may support sign-in continuity and page settings on your device. Check your browser controls if you want to manage them, while recognising that changing settings can affect access to policy pages.

Account security

Keep your sign-in details private and complete phone verification only through the account path. We may pause a sensitive change until ownership is checked, helping prevent another person from altering your records.

Record retention

Payment references, account actions and policy requests may be retained for operational, legal or dispute-handling needs. You can ask about a record’s retention basis through the account support route.

Change requests

To request correction, access or deletion of personal data, identify your account and describe the exact change. We may request verification before acting and will apply any relevant legal exception.

Policy contact

Questions about Legal wording belong in the signed-in support path, alongside the account or wallet record concerned. This keeps the request connected to the right customer profile and policy version.

permata123 Legal Questions for Indonesia

These Legal answers focus on the decisions you may face before opening an account or asking us to change a record. We explain the relevant route, the verification step and the local condition in direct terms, so you know what to prepare when contacting us.

permata123 Legal covers account conditions, personal-data handling, cookies, security checks, record retention, policy changes and request routes. It also explains how payment references such as QRIS or bank transfer may relate to an account query.

Access depends on local law and the conditions applicable to your location. If access is available, read the current Legal notice, complete the requested phone verification and use your own account details.

Use the signed-in account support path, state whether you want access, correction or deletion, and identify the data concerned. We may verify account ownership before processing the request.

Legal applies to account and payment records connected with DANA, QRIS and other available rails. Keep the reference and date, then send them through support so we can match the request accurately.

Phone verification helps us confirm that the person requesting access or a sensitive change controls the account. It may be required before we discuss personal data or alter account records.

Send a retention question through the account support route and name the record, such as a wallet reference, policy request or account action. We will explain the applicable basis, subject to legal requirements.

Open the signed-in support path and quote the clause or describe the page section that concerns you. We can clarify its account effect and note when the answer depends on local law.

permata123 Legal and Your Account Rights

Where to Raise a Legal Account Question

How permata123 Handles Legal Duties

Data purpose

Cookie choices

Account security

Record retention

Change requests

Policy contact

permata123 Legal Questions for Indonesia

01 What does permata123 Legal cover?

02 Can I access permata123 from Indonesia?

03 How do I request a change to my personal data?

04 How does Legal apply to DANA and QRIS records?

05 Why might phone verification be required?

06 How can I ask about retained account records?

07 Where can I ask about a Legal clause?

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