Reference

permata123 Terms & Conditions for Account Access

Clear Terms & Conditions give your permata123 account a defined path from phone verification to lobby access, wallet use and account closure.

Account rulesWallet conditionsPolicy changesLocal law applies
permata123 permata123 Terms & Conditions for Account Access
HELP WITH TERMS

When Terms Questions Meet Wallet Status

A clear support route helps when a Terms & Conditions question affects your account or payment status.

Account access If phone verification or a policy condition prevents account access, send the exact message shown on your device through the account help path so we can identify the relevant rule.
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment reference and receipt image. We check whether the transaction is pending, matched or awaiting an account verification step.
Policy request If you need a clause clarified or want to request an account-data change, name the section and use the support route connected to your account for a traceable reply.
ACCOUNT SAFEGUARDS

How permata123 Applies Account Rules

We apply these Terms & Conditions through practical account controls rather than unclear wording. Phone verification supports account security, wallet records help us trace payment references, and device behaviour may require you…

Data handling

We use account and transaction details to apply the Terms & Conditions, confirm payment references and respond to policy requests. We do not ask for unrelated details through the account help path.

Cookies

Cookies may keep a policy notice, session setting or account pathway working on your device. Your browser controls whether cookies remain, and changing them can require another account sign-in.

Account security

Keep your phone verification details private and sign out on shared devices. We may request an additional account check before changing access details or acting on a wallet-related request.

Record retention

We retain account and payment records for the period needed to apply these Terms & Conditions, resolve disputes and meet applicable legal duties. The relevant retention period can depend on the record type.

Policy contact

Questions about a clause should include its heading and your account phone number through the account support path. This lets us direct the request to the team handling policy matters.

Change requests

You can ask us to correct eligible account details or clarify how a condition applies. Include the requested change, supporting context and payment reference when the matter concerns DANA, QRIS or transfer records.

Answers About Terms & Conditions

These Terms & Conditions questions focus on the account decisions you are most likely to make before opening access. We cover verification, wallet records, device sessions, policy updates and requests for correction. If a question depends on your location or account record, use the support path with the clause or payment reference ready.

They cover account opening, phone verification, wallet and bank-transfer records, device sessions, policy changes, data handling, support requests and account closure. Access remains subject to local law and the current policy text.

Yes, our Terms & Conditions allow phone verification before account access. Use a number you control, keep its details private and complete any additional check requested when account or wallet records need confirmation.

The terms describe these local wallet rails and the matching steps attached to them. Your payment reference and account details must align, and a transaction can remain pending during a status or identity check.

We may update the policy when operating or legal requirements change. We show the revised wording or effective date where practical, so you can read the current conditions before continuing account or payment activity.

We use account, device-session and transaction details to apply the Terms & Conditions, check payment references and answer support requests. Cookies may support session functions, while retention depends on the record and legal duty.

You can request correction of eligible details through the account support path. Name the field, explain the change and attach supporting context; wallet matters should also include the DANA, QRIS or transfer reference.

Send the question through the account help route with your location and the relevant policy heading. Eligibility depends on local law, so we assess the request against the rules that apply to your account.